Coaching is coaching, right? What if the one size fits all approach to coaching is a key driver of disengagement? What if we need to vary our approach to individual generations? Or... what if age of Employee doesn't factor into the equation at all!? In this session, we'll talk about the generations we work with and how to coach to the individual to drive maximum engagement and job performance.
Objectives:
1) What coaching is and is not.
2) What makes individual generations unique.
3) How to vary your coaching approach to meet individual needs.
4) Ways to train your companies Managers to attain these goals.
Presented by: E.J. Kritz
E.J. Kritz is a seasoned keynote speaker, trainer, and strategist with extensive experience working for some of the finest brands in Retail and Financial Services. He is certified in Coaching and Talent Optimization and is a frequent press contributor and writer. E.J. serves on the Advisory Board of the Interactive Customer Experience Association and chairs the group's Financial Services subcommittee.
Coaching
Central Massachusetts Chapter has been pre-approved by the ATD Certification Institute to offer programs that can be used towards initial eligibility and recertification of the Certified Professional in Talent Development (CPTD) and Associate Professional in Talent Development (APTD) credentials. This program has been approved for a maximum of 1.5 points.
