Senior Consultant – Organizational Development – Baystate Health, Springfield MA

The Organizational Development Senior Consultant leverages experienced organization development skills to achieve Baystate Health's Talent Management strategy. The Senior Consultant is instrumental in influencing the culture, workforce and leadership necessary to meet the diverse needs of our employees, patients and the communities that we serve. The Senior Consultant models the highest levels of professionalism, colleagueship, and commitment to fulfill the organization's goals. Incumbent has the ability to work closely with others as part of a team while being able to take full responsibility for task(s).

The Senior Consultant reports to the Senior Director of Organizational Development. Responsibility is centralized within four major areas: organization development, performance management, learning and development, and onboarding and orientation. 

Ability to work both virtually and on-site as business needs dictate.

Job Responsibilities: 

Organization Development: Consults across core service lines, business units, and teams to support team member and leadership development in creating inclusive environments where employees thrive. Draws on extensive professional education and experience to diagnose, consult, and propose individual, group and leadership interventions to promote teamwork and goal attainment. Uses capabilities such as conducting needs assessments, individual coaching, consulting, team building, behavioral assessments (i.e., Predictive Index). 

Understands human systems, fundamentals of change management (ADKAR) and uses organization development principles to coach, advise and problem-solve.

Tracks and interprets workforce data to plan initiatives and goals to address needs.

Utilizes an array of problem-solving, dialogue and conflict resolution skills to address individual, team and organizational topics.

Supports leaders in setting the direction of their unit and is responsive to changing internal and external factors.

Coaches clinical and operational leaders on the fundamentals of serving leadership and its relationship to Baystate Health's strategic goals.

Performance Management: Designs and implements various processes including talent reviews, succession planning, and competency modeling.

Works with leaders to promote an expectation of continuous, self-directed learning and professional improvement.

Partners with leaders to identify untapped talent and develop a diverse, top talent pipeline.

Tracks and interprets HR analytics (LMS, and HCIM - Workday) for leadership continuity & recommends educational opportunities to increase competencies and skills.

Learning and Development: Leads the analysis, design, development, implementation and facilitation of best-in-class, enterprise-wide learning programs that enhance healthcare industry/business acumen and operational effectiveness.

Builds relevant employee, manager and leader programs that promote a culture  of learning and inclusion.

Provides thought leadership and subject-matter expertise to conduct needs assessments and translate frameworks, models, and consulting experience to contextualized knowledge that informs the design of relevant blended and experiential learning solutions.

Utilizes data (i.e., competency gap analysis, performance consulting, results, and evaluation) to offer cost-effective delivery and ROI that supports strategic objectives.

Incorporates organizational change initiatives, mission, vision, values, and diversity and inclusion goals into learning products and practices.

Onboarding and Orientation: Focus on the process of integrating new employees into the organization effectively. It includes orientation programs, training sessions, and activities designed to engage new employees and leaders with the organization's culture, values, and mission.

Establishes strong collaborative partnerships with operation leaders and subject matter experts to assess performance needs and make learning and non-learning recommendations to enhance organization performance in alignment with Baystate Health's mission, vision and values.

Skills/Competencies

• Works effectively in a diverse work environment application of organizational design priniciples

• Ability to effectively manage and build relationships within a complex, matixed organization

• Change management experience and strong organization development practitioner skills

• Works as a strategic thought leader and partner with Senior and Executive Leaders

• Project management and organizational skills 

• Interpersonal, facilitation (both virtually and in-person) and leadership skills

• Instructional design and adult learning priniciples to design solutions 

• Executive / employee coaching

Education Requirements

Master’s degree in psychology, social work, org design or related fields

Experience - desired

7-10 years minimum

Certifications - desired

• Coaching certificate

• Certified Professional in Talent Development (CPTD)

• SHRM-SPR

• Behavioral Assessments – Predictive Index, Myers Briggs