Resource Sharing Assistant with the Massachusetts Library System

January 23, 2023 9:50 PM | Anonymous

The Massachusetts Library System has an opening for a Resource Sharing Assistant.  

The Resource Sharing Assistant works on a team of Resource Sharing staff to provide interlibrary loan services to MLS member libraries across Massachusetts. 

Experience processing interlibrary loans and a strong customer service background preferred.

Applicants will be considered for a Resource Sharing II position.

This position will work at our Marlborough, MA office.  See Details below

To apply:
Send a cover letter, resume and references to:

Please add:  Resource Sharing Assistant  to the subject line.

Applications are due by February 6, 2023.

MLS is an equal opportunity employer that does not discriminate against any employee or applicant for employment because of race, color, age, marital status, sex, physical or mental challenge, creed, religion, political affiliation, national or ethnic origin, or sexual orientation.  Members of underrepresented groups, and those committed to working in a diverse cultural environment are encouraged to apply.


The Resource Sharing Assistant is responsible for completing tasks and providing service in support of the Resource Sharing Department at the Massachusetts Library System. The incumbent will perform duties to support a combination of resource sharing-related operations including but not limited to mediated interlibrary loan, electronic resources management, the professional collection, MassCat, document delivery and related communications/training. The incumbent contributes to a positive work environment and to effective communications with MLS members, partners and staff members.

Supervision: Reports to the Library Resource Director.

Works with MLS staff, members, vendors/contractors, and representatives of partnering organizations.


• High school diploma or equivalent required; bachelor's degree preferred

• Excellent internal and external customer service focus

• The ability to effectively communicate and collaborate with MLS members, partners and staff in a variety of modes

• Excellent office computer skills

• The ability to initiate, organize and self-direct work responsibilities

• The willingness and ability to learn, adapt and grow

• Three years of experience with libraries and library resource sharing preferred

Position Responsibilities

Duties and responsibilities may include, but are not limited to:

• Provides mediated interlibrary loan services for MLS member libraries including the electronic processing of ILL requests and the physical aspects of shipping and receiving.

• Facilitates use of the professional collection by MLS members.

• Maintains relationships with key contacts at member libraries, partners and vendors related to ILL and resource sharing.

• Supports other resource sharing-related activities as needed.

• Contributes to strategy and planning for resource sharing and for MLS.

• Works as a team with other MLS staff members on other activities and projects as needed.

• Other duties as assigned.

Job Requirements

The position requires light to moderate physical effort demanded when performing functions under typical office and computer use conditions. Light to moderate physical effort and stamina required for frequent travel and transport of work-related materials and equipment to meeting and training sites. The successful candidate must be able to lift up to 50 pounds with or without reasonable accommodation.

Will work out of the Marlborough, Massachusetts office. May have the option of telecommuting in consultation with the Supervisor.

Must possess a valid Motor Vehicle Operator's License valid for use in Massachusetts and provide the means of transportation to fulfill job duties throughout Massachusetts and attend relevant meetings. Candidates must be eligible for permanent employment in the United States, and appointments are subject to a criminal background check.

Resource Sharing Assistant II


This position is non-exempt from the wage and overtime provisions of the federal Fair Labor Standards Act.

Position grade - 6 Non-exempt Salary Range - $ 37,977 - $ 49,368

MLS full time staff members receive a benefits package that includes health insurance, dental insurance, life insurance and a retirement plan via TIAA-CREF. (MLS is a private, non-profit organization and does not participate in any public retirement system.)

The Massachusetts Library System, Inc. is a state-funded not-for-profit corporation governed by its member libraries with offices in Marlborough & Northampton, Massachusetts.

MLS is an equal opportunity employer.

MLS is an equal Opportunity Employer that does not discriminate against any employee or applicant because of race, color, age, marital status, sex, physical or mental challenge, creed, religion, political affiliation, national or ethnic origin, or sexual orientation. Members of underrepresented groups, and those committed to working in a diverse cultural environment are encouraged to apply.

The Massachusetts Library System (MLS) provides services to about 1,600 Massachusetts libraries of all types and sizes throughout the Commonwealth. MLS was established in July 2010 with the following mission:

The Massachusetts Library System, a state-supported collaborative, fosters cooperation, communication, innovation, and sharing among member libraries of all types. The Massachusetts Library System promotes equitable access to excellent library services and resources for all who live, work, or study in Massachusetts.

Our mission has always embraced social justice and the MLS Team is committed to providing services that benefit and contribute to the library profession’s core values: diversity, inclusion, equity, access to information, free expression, privacy, and social justice.

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