ATD Central Massachusetts CMASTD Jobs

Senior Consultant – Organizational Development

Thu, 18 Apr 2024 16:09:44 GMT

Senior Consultant – Organizational Development – Baystate Health, Springfield MA

The Organizational Development Senior Consultant leverages experienced organization development skills to achieve Baystate Health's Talent Management strategy. The Senior Consultant is instrumental in influencing the culture, workforce and leadership necessary to meet the diverse needs of our employees, patients and the communities that we serve. The Senior Consultant models the highest levels of professionalism, colleagueship, and commitment to fulfill the organization's goals. Incumbent has the ability to work closely with others as part of a team while being able to take full responsibility for task(s).

The Senior Consultant reports to the Senior Director of Organizational Development. Responsibility is centralized within four major areas: organization development, performance management, learning and development, and onboarding and orientation.

Ability to work both virtually and on-site as business needs dictate.

Job Responsibilities:

Organization Development: Consults across core service lines, business units, and teams to support team member and leadership development in creating inclusive environments where employees thrive. Draws on extensive professional education and experience to diagnose, consult, and propose individual, group and leadership interventions to promote teamwork and goal attainment. Uses capabilities such as conducting needs assessments, individual coaching, consulting, team building, behavioral assessments (i.e., Predictive Index).

Understands human systems, fundamentals of change management (ADKAR) and uses organization development principles to coach, advise and problem-solve.

Tracks and interprets workforce data to plan initiatives and goals to address needs.

Utilizes an array of problem-solving, dialogue and conflict resolution skills to address individual, team and organizational topics.

Supports leaders in setting the direction of their unit and is responsive to changing internal and external factors.

Coaches clinical and operational leaders on the fundamentals of serving leadership and its relationship to Baystate Health's strategic goals.

Performance Management: Designs and implements various processes including talent reviews, succession planning, and competency modeling.

Works with leaders to promote an expectation of continuous, self-directed learning and professional improvement.

Partners with leaders to identify untapped talent and develop a diverse, top talent pipeline.

Tracks and interprets HR analytics (LMS, and HCIM - Workday) for leadership continuity & recommends educational opportunities to increase competencies and skills.

Learning and Development: Leads the analysis, design, development, implementation and facilitation of best-in-class, enterprise-wide learning programs that enhance healthcare industry/business acumen and operational effectiveness.

Builds relevant employee, manager and leader programs that promote a culture of learning and inclusion.

Provides thought leadership and subject-matter expertise to conduct needs assessments and translate frameworks, models, and consulting experience to contextualized knowledge that informs the design of relevant blended and experiential learning solutions.

Utilizes data (i.e., competency gap analysis, performance consulting, results, and evaluation) to offer cost-effective delivery and ROI that supports strategic objectives.

Incorporates organizational change initiatives, mission, vision, values, and diversity and inclusion goals into learning products and practices.

Onboarding and Orientation: Focus on the process of integrating new employees into the organization effectively. It includes orientation programs, training sessions, and activities designed to engage new employees and leaders with the organization's culture, values, and mission.

Establishes strong collaborative partnerships with operation leaders and subject matter experts to assess performance needs and make learning and non-learning recommendations to enhance organization performance in alignment with Baystate Health's mission, vision and values.

Skills/Competencies

Works effectively in a diverse work environment application of organizational design priniciples
Ability to effectively manage and build relationships within a complex, matixed organization
Change management experience and strong organization development practitioner skills
Works as a strategic thought leader and partner with Senior and Executive Leaders
Project management and organizational skills
Interpersonal, facilitation (both virtually and in-person) and leadership skills
Instructional design and adult learning priniciples to design solutions
Executive / employee coaching

Education Requirements

Master’s degree in psychology, social work, org design or related fields

Experience - desired

7-10 years minimum

Certifications - desired

Coaching certificate
Certified Professional in Talent Development (CPTD)
SHRM-SPR
Behavioral Assessments – Predictive Index, Myers Briggs

Universal Banker

Tue, 07 Feb 2023 00:01:59 GMT

Universal Banker

For job locations please visit: www.centralfcu.com/careers

Description

JOB STATUS: Non-Exempt

REPORTS TO: Assistant Branch Manager

SUPERVISES: None

PRIMARY FUNCTIONS: Assist members with all account transactions (deposits, withdrawals, transfers, payments, etc.) and basic servicing of all deposit accounts and loan products, referring to management, coworkers or specialists as appropriate. Perform a variety of duties promoting all Central One and CUSO services to new and existing members.

SCHEDULE: Variable schedule (Monday, Tuesday, Wednesday, Friday 7:45am – 5:15pm; Thursday 7:45am – 6:15pm, Saturday 8:15am – 12:15pm) with a minimum of two Saturdays per month

Starting rate: $17.25 per hour with $1000 Sign on Bonus

DUTIES and RESPONSIBILITIES:

Uncover member needs by means of observation, conversation as well as review of existing profile and account(s).
Process transactions and fulfill member needs, seeking support from management or coworkers as needed.
Provide basic information and service on all COFCU deposit and consumer loan products, services, policies and procedures, referring to others as necessary.
Consistently strive to exceed member expectations and earn “World Class Service” rating on each interaction.
Proactively promote new, and enhance existing, memberships through need-based cross-sell of Credit Union programs during daily interactions.
Achieve established goals by assisting in the recommendation, explanation, and implementation of products and services that are suitable for member needs.
Develop and maintain an awareness of services offered by CUSO partners, making referrals as appropriate.
Provide and / or retain all necessary disclosures and documentation as required.
Balance cash drawer, vault, monetary instrument inventory, Cash Recycler and ATM while settling of the day’s activities, whether individually or for the branch, as needed.
Perform BSA compliance duties as required in the Credit Union BSA Policy.
Be assigned or travel to any branch including satellite offices, to represent the credit union, as needed.
Stay current on job-related equipment, procedures and/or information by reading handouts/memos, attending meetings and seminars and other necessary means.
Adhere to all applicable Credit Union policies, procedures and regulations.
Maintain community involvement and participate in special projects, as needed.
Perform other duties as requested, or assigned.

Requirements

Education: High School diploma required

Experience: Appropriate experience handling cash transactions in a financial institution or retail environment. Demonstrated reliable work history required. Two years’ experience in a customer service department of a credit union, financial institution, or related knowledge preferred.

Skills: Must be able to work efficiently and accurately in a fast-paced environment. Analytical skills, ability to cross-sell and interact professionally face-to-face. Proficiency in the use of general office machines and computers, along with basic skills in Microsoft Word/Outlook required.

Traits: Ethical, self-motivated, empathetic, trustworthy, accurate, confident, extroverted, capacity to work well with others, professional, dependable, flexible, maintains confidentiality.

Logistics Center Trainer

Thu, 02 Feb 2023 23:04:35 GMT

The Logistics Center Trainer will teach and support the KSEA continuous improvement (LEAN) culture. This position is responsible for individualized training and effectiveness of Warehouse Associates contributions; applying established work instructions, procedures, policies, and best practices. Responsibilities include but are not limited to; teaching processes, systems, policies, and cultural responsibilities. Measuring effectiveness and progress, using audits, Voice of the Customer Data (VOC), Training Matrix/Tracker tools, as well as KPI/TCP data sets, with LC Leadership input.

MINIMUM KNOWLEDGE, EDUCATION AND SKILL REQUIREMENTS
• Associate degree or greater preferred
• 3+ Training experience (Manufacturing, Logistics, Other relevant experiences.)
• Demonstrates effective communication, and emotional intelligence/patience
• Detail oriented, organized, and structured
• Exceptional time management
• Strong follow through with focus on milestones and objectives
• Agile; adjusting to changing business conditions, and diverse personalities
• Exemplifies a positive attitude and motivates others
• Proficient in Microsoft Office
• Proficient with multiple KSEA SAP transactions
• Effective communicator able to constructively interact with all levels of the organization
• Multi-Lingual highly valued, Shift/schedule flexibility

DUTIES AND RESPONSIBILITIES (Other duties consistent with the general nature and focus of the position and/or the goals and objectives of the department may be assigned.)

• Responsible for the effective training, cross-training, and the supporting documentation of all training
• With direction, develop and execute specific individual training activities supporting SOP within KSEA operating environment
• Measure effectiveness of training via Voice of the Customer (VOC) data, personal observation/auditing, KPI’s, and LC leadership input
• Work with LC Leadership to prioritize and focus efforts in support of priorities and overall business needs
• Position is expected to spend 90% of their time on the floor with their trainees, contributing value added education/coaching. 10% of time preparing materials, schedules, data collection, and effectiveness checks.
• On time updates of training materials, work instructions, and supporting documentation maintaining LC compliance with all regulatory, and other controls
• Training role will also have Continuous Improvement responsibilities supporting process improvements, and project work upon completion of primary training responsibilities
• Support and contribute to LEAN/Continuous Improvement initiatives utilizing a high level of engagement.

Apply below:

https://phf.tbe.taleo.net/phf01/ats/careers/v2/viewRequisition?org=KARLSTORZENDO&cws=41&rid=13187

Resource Sharing Assistant with the Massachusetts Library System

Tue, 24 Jan 2023 02:50:44 GMT

The Massachusetts Library System has an opening for a Resource Sharing Assistant.

The Resource Sharing Assistant works on a team of Resource Sharing staff to provide interlibrary loan services to MLS member libraries across Massachusetts.

Experience processing interlibrary loans and a strong customer service background preferred.

Applicants will be considered for a Resource Sharing II position.

This position will work at our Marlborough, MA office. See Details below

To apply:
Send a cover letter, resume and references to:

employment@masslibsystem.org

Please add: Resource Sharing Assistant to the subject line.

Applications are due by February 6, 2023.

MLS is an equal opportunity employer that does not discriminate against any employee or applicant for employment because of race, color, age, marital status, sex, physical or mental challenge, creed, religion, political affiliation, national or ethnic origin, or sexual orientation. Members of underrepresented groups, and those committed to working in a diverse cultural environment are encouraged to apply.

Position

The Resource Sharing Assistant is responsible for completing tasks and providing service in support of the Resource Sharing Department at the Massachusetts Library System. The incumbent will perform duties to support a combination of resource sharing-related operations including but not limited to mediated interlibrary loan, electronic resources management, the professional collection, MassCat, document delivery and related communications/training. The incumbent contributes to a positive work environment and to effective communications with MLS members, partners and staff members.

Supervision: Reports to the Library Resource Director.

Works with MLS staff, members, vendors/contractors, and representatives of partnering organizations.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred

• Excellent internal and external customer service focus

• The ability to effectively communicate and collaborate with MLS members, partners and staff in a variety of modes

• Excellent office computer skills

• The ability to initiate, organize and self-direct work responsibilities

• The willingness and ability to learn, adapt and grow

• Three years of experience with libraries and library resource sharing preferred

Position Responsibilities

Duties and responsibilities may include, but are not limited to:

• Provides mediated interlibrary loan services for MLS member libraries including the electronic processing of ILL requests and the physical aspects of shipping and receiving.

• Facilitates use of the professional collection by MLS members.

• Maintains relationships with key contacts at member libraries, partners and vendors related to ILL and resource sharing.

• Supports other resource sharing-related activities as needed.

• Contributes to strategy and planning for resource sharing and for MLS.

• Works as a team with other MLS staff members on other activities and projects as needed.

• Other duties as assigned.

Job Requirements

The position requires light to moderate physical effort demanded when performing functions under typical office and computer use conditions. Light to moderate physical effort and stamina required for frequent travel and transport of work-related materials and equipment to meeting and training sites. The successful candidate must be able to lift up to 50 pounds with or without reasonable accommodation.

Will work out of the Marlborough, Massachusetts office. May have the option of telecommuting in consultation with the Supervisor.

Must possess a valid Motor Vehicle Operator's License valid for use in Massachusetts and provide the means of transportation to fulfill job duties throughout Massachusetts and attend relevant meetings. Candidates must be eligible for permanent employment in the United States, and appointments are subject to a criminal background check.

Resource Sharing Assistant II

Compensation

This position is non-exempt from the wage and overtime provisions of the federal Fair Labor Standards Act.

Position grade - 6 Non-exempt Salary Range - $ 37,977 - $ 49,368

MLS full time staff members receive a benefits package that includes health insurance, dental insurance, life insurance and a retirement plan via TIAA-CREF. (MLS is a private, non-profit organization and does not participate in any public retirement system.)

The Massachusetts Library System, Inc. is a state-funded not-for-profit corporation governed by its member libraries with offices in Marlborough & Northampton, Massachusetts.

MLS is an equal opportunity employer.

MLS is an equal Opportunity Employer that does not discriminate against any employee or applicant because of race, color, age, marital status, sex, physical or mental challenge, creed, religion, political affiliation, national or ethnic origin, or sexual orientation. Members of underrepresented groups, and those committed to working in a diverse cultural environment are encouraged to apply.

The Massachusetts Library System (MLS) provides services to about 1,600 Massachusetts libraries of all types and sizes throughout the Commonwealth. MLS was established in July 2010 with the following mission:

The Massachusetts Library System, a state-supported collaborative, fosters cooperation, communication, innovation, and sharing among member libraries of all types. The Massachusetts Library System promotes equitable access to excellent library services and resources for all who live, work, or study in Massachusetts.

Our mission has always embraced social justice and the MLS Team is committed to providing services that benefit and contribute to the library profession’s core values: diversity, inclusion, equity, access to information, free expression, privacy, and social justice.

Two Great Opportunities with the Mass Library System!

Thu, 22 Sep 2022 18:36:51 GMT

The Massachusetts Library System (MLS) is looking to hire 2 Consultants. One with a focus on Leadership & Management and the other a Consultant with a focus on Library Instruction & Educational Technology. These are full time (37.5 hours per week) exempt positions, based out of our Marlborough, MA office. The successful candidate (s) may have the opportunity to telecommute part of the week with approval of their supervisor. These are not a fully remote positions. A general Consultant position description is linked to and incorporated into this advertisement. More specific qualifications and responsibilities for the position can be found at the links above. Partial relocation assistance may be negotiated if the successful candidate currently resides outside of Massachusetts.

The Instructional Designer & LMS Administrator

Mon, 21 Mar 2022 18:27:52 GMT

Massachusetts Library System

The Massachusetts Library System is a state-supported non-profit organization that provides a variety of services to our 1,500+ member libraries across the Commonwealth of Massachusetts, including state-wide materials delivery, mediated interlibrary loan, online resources, consulting, and training. We are looking to hire an Instructional Designer & LMS Administrator. This is a new position that will lead our online training and eLearning efforts, and oversee the operations of our new Moodle learning management system. If you have a passion for engaging, activity-rich, outcomes focused training, then we want to hear from you!

To Apply To be considered for this position, please send a cover letter, resume, and three professional references to employment@masslibsystem.orgmail. Your cover letter should address your qualifications for this position, including your experience with a learning management system and instructional design. The deadline to apply for this position is April 25, 2022 at 5 pm.

Position Description The Instructional Designer & LMS Administrator will support the creation and delivery of engaging, activity-rich, outcomes focused training to meet the diverse learning needs of library staff across the Commonwealth. The position will lead the Massachusetts Library System’s (MLS) online training and eLearning efforts. The position will administer the day-to-day operations of MLS’s learning management system (Moodle). The position will employ best practices in instructional design and ensure that MLS’s trainings and learning management system are accessible and incorporate the principles of diversity, equity, and inclusion.

Filled - Digital Learning Partner at UNFI

Thu, 24 Oct 2019 16:55:55 GMT

For more Information and to apply

PURPOSE:

Do you want to be a part of a mission that matters? At UNFI, our mission is to transform the world of food for our associates, our customers, our suppliers, and the families we all serve every day. We are more than just bricks and mortar – we’re about the industry’s best, customer-focused operations where people can thrive.

We don’t simply rely on our deep know-how, we incorporate insights gained from our experiences to create a better end-result with greater impact and lasting value for our customers and employees. Our teams exercise creativity, flexibility and innovation for every project from start to finish. It’s all about the collaboration of our teams that make this all happen, and we want you to join us!

UNFI is looking for a Digital Learning Partner to join the Learning & Development team. The Digital Learning Partner will play a key role in helping create a best-in-class digital learning experience for all levels of the organization, Leveraging innovative learning technologies, the Digital Learning Partner will work closely with key business leaders and subject matter experts to build training and learning content that ensures our associates grow their competencies and develop stronger capabilities in order to drive business results.

A bit about you:

• You thrive in a fast-paced, constantly changing environment

• You are fascinated by new technology and willing to see where it can take you

• You wake up in the morning with a passion to inspire others to be great

• You are a self-starter and enjoy taking initiative to move work forward

• You are a natural at connecting with others and building strong relationship networks

• You have an insatiable thirst for learning and constantly seek to enhance your capabilities

• You strive to connect your work to the “big picture”

• You radiate positive energy in an unwavering and contagious way

JOB RESPONSIBILITIES:

· Create, manage, and execute production of online learning course material including: working with subject matter experts to identify training needs and learning objectives

· Creating visually appealing and relevant eLearning content in the Learning Management System, incorporating feedback and iterating rapidly, and maintaining quality to ensure the content is ready for broad deployment

· Collaborate with cross-functional business leaders to create, deliver, review and analyze eLearning content

· Manage multiple projects in the conception, design, development, deployment, maintenance, and evaluation of technology-based learning solutions to meet multiple deadlines

· Analyze and apply trends, best practices, and learning theory to improve our processes and the effectiveness of our approach

· Create supporting material and media (audio, video, simulations, role plays, games, etc.)

· Stay abreast of new technology and instructional design methodologies / technologies and effectively advocate for their use

· Develop and manage metrics for measuring the success of technology-based learning programs

· Maintain project documentation and course content in an organized and methodical way

· Perform other duties as assigned.

JOB REQUIREMENTS:

Education/ Certifications: (Required & Preferred)

· Bachelor's degree or higher

Experience:

· 3+ years of experience designing and creating online course and learning materials for professional adult learners in a variety of roles and job settings

· Familiarity with SCORM, CSS, HTML, graphics and web design, and development using tools/software such as Articulate or Adobe Captivate

· Familiarly with audio and video editing tools such as Final Cut, Adobe Premier, or similar

· Excellent written and verbal communication skills with emphasis on writing skills for instructional design and video production

Other Skills/ Abilities:

· Experience with effective use of AR and VR technologies to support learning

· Familiarity with visual design tools such as Dreamweaver, Photoshop, Illustrator, or similar

PHYSICAL ENVIRONMENT/ DEMANDS:

· Some travel may be required

· Most work is performed in a temperature-controlled office environment

· Incumbent may sit for long periods of time at desk or computer terminal

· While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

· Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday

· Stooping, bending, twisting and reaching may be required in completion of job duties

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.

Learning and Development Consultant

Wed, 21 Aug 2019 15:34:48 GMT

Find all the details here!

Job Description
The Learning and Development Consultant will provide a comprehensive range of services that align with business needs. This new role is a full-time position with Consigli and is being added due to growth. The position will be responsible for designing, developing, and managing learning solutions that are engaging and build the capabilities of our workforce. This consultant will report to the Sr. Manager, Leadership and Organizational Development.

Required Skills

Designing and developing instructor-led learning and development programs that support all levels and locations
Managing learning and development programs from inception through evaluation
Collaborating with subject-matter experts to design and develop training programs
Partnering with Executives and Department Managers on needs analyses and departmental trainings
Conducting needs assessments for training and individual employee development plans
Evaluating program effectiveness and continuously improving our solutions
Proven consultative and collaboration skills across all levels
Facilitating/delivering learning and development programs
Managing external vendor relations
Managing multiple projects simultaneously
Proven skills in working as a member of a team as well as independently
Strong written and verbal communication skills
Strong critical thinking and problem-solving skills
Proficiency in Microsoft Applications

Required Experience

Bachelor’s Degree required; Master’s Degree preferred
Minimum of 6 years of experience in learning and development, organizational development, instructional design, training, or a related field.
Application of adult learning principles in program design
Travel up to 25%

Preferred Experience

Leadership development program design, development, and facilitation
Designing and developing online learning and development webinars and programs
Consulting with high-potential employees and creating individual development plans

Job Location
Milford, Massachusetts, United States

Position Type

Full-Time/Regular

Find all the details here!

Instructional Design Specialist with Hologic

Fri, 18 Jan 2019 19:30:49 GMT

At Hologic, we’re an innovative medical technology company that enables healthier lives everywhere, every day. We are also a company that prospers and grows, which is why we’ve been able to expand our offerings to empower even more people and champion women’s health

What powers our growth across Breast & Skeletal Health, Diagnostics, GYN Surgical and Medical Aesthetics Solutions is also what differentiates us: the exceptional and clinically proven capacity of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by continually challenging ourselves to improve health through better technology, education and market access.

None of this would be possible without the talent and passion of our employees. Together, our expertise and dedication to developing and sharing more robust, science-based certainty drives our global presence and a promising pipeline that responds to the unmet health and wellness needs of women, families and communities.

While we focus on women’s health and well-being, we are committed to having an even broader benefit on the world. Together, we advocate for better health and wellness through solutions that provide ever greater certainty and peace of mind.

The Instructional Design Specialist is responsible for driving instructional design methodologies and standards across all learning & development interventions. In this role the candidate will be responsible for hands-on instructional design, as well as instructional consultation and support services in instructional design, strategies, assessment, and technology to L&D teammates and BSH colleagues.

More Details and to Apply

Assistive Technology Instructor

Fri, 02 Nov 2018 18:34:26 GMT

Perkins School for the Blind is a progressive, multi-faceted organization committed to improving the lives of people with blindness and deafblindness all around the world. Use the Search function below to learn more about our current openings.

Assistive Technology Instructor

Apply For This Job

Address:

Watertown, MA Posting Date:

Assistive Technology Instructor

Program: Career Launch

Schedule: Full-time, 37.5 hours/week

Perkins is a progressive, multi-faceted organization committed to improving the lives of people with blindness and deafblindness all around the world. Our five areas of focus support Perkins’ aspirational mission. Our organization is driven by a proven team of experts and supported by a community that's committed to upholding our core values. Our history of excellence pushes us to actively seek the next innovation the world holds. We are Perkins – ever evolving to meet the challenge.

The Challenge

The transition from high school to young adulthood is challenging. This is particularly true for blind and visually impaired young adults who face significant barriers to employment as they transition from high school.

According to the most recent Bureau of Labor Statistics data, only 38% of working age individuals (age 16-64) with vision loss are employed, while the employment rate among their non-disabled peers is over 75%. In addition, many individuals who are blind settle for part-time or non-competitive jobs. Younger workers with visual impairments are even more likely to be unemployed. They face misperceptions among employers about the capabilities of workers who are visually impaired and about the costs of onboarding persons with disabilities.

Perkins is ON A MISSION to change these statistics, shift attitudes among employers, and equip young adults who are visually impaired with in-demand skills and practical support that put them on the path to success.

To do this, Perkins is creating an innovative program -- Career Launch @ Perkins -- that aims to prepare young adults for in-demand roles across industries that require skills in customer service, support and interaction. The program features 9 weeks of training followed by a 3 month internship with ongoing classroom learning, job placement support, and one year of job coaching.

Perkins plans to pilot Career Launch sometime in 2019 and roll out a full program launch in September 2019.

The Role & Candidate

First and foremost, we are looking for someone adept in using mainstream business software on both Apple and PC computers, including Assistive Technology such as Fusion and Voice Over, from introductory skills to more advanced techniques.

Our ideal candidate is an experienced instructor, someone comfortable working with young adults, and if possible, with exposure to people who are blind or visually impaired. In addition we want someone experienced in individualized curriculum development and lesson planning, with a continuous improvement mindset, ensuring every student is learning what she or he needs to develop their “tool kit” of Assistive Technology and computer skills.

You will join a team of individuals who contribute to and support the program in various ways, including the teaching of blind and visually impaired young adults, career placement services and job coaching. In collaboration with the team, you will ensure Career Launch participants develop an awareness of, and skills in using appropriate technical solutions to enable them to meet the basic productivity expectations of employers of office workers, effectively and efficiently.

What You Will Do:

Model a growth mdindset and problem solving techniques while guiding Career Launch participants toward appropriate and innovative independent technology use.

Develop and administer a rubric to assess applicants’ competency in essential technology skills for competitive work -- the “tool kit”. This will include basic software packages and any necessary Assistive Technology.

Participate in admissions decisions based, in part, on demonstrated competencies and gaps in an applicant’s use of AT.

During the program, provide differentiated instruction for participants to ensure they become proficient in the “tool kit” of useful technologies for their working style.

Provide direct instruction on laptop computer skills, specifically with VoiceOver on Mac computers, Fusion on PCs, and magnification features. Provide sequenced instruction in essential technology skills including accessing email, document creation, attachment of documents, note taking, filing documents, using calendar function, using excel, web search, and other typical laptop operation

Provide support to participants transitioning skills from iPad to laptop or notetakers.

Evaluate participant progress throughout the program, refine the instructional approach if needed, and raise issues if the participant is not achieving mastery in the time frame available.

Collaborate and consult with the program staff to ensure that technology is woven into all learning components when possible, in order to reinforce skills

Ensure participants know how to effectively advocate for support from their employer’s technology department and / or human resources department.

Keep abreast of technological developments related to productivity in work environments, and, in consultation with other program staff, update the curriculum accordingly

What You Should Have

Competency in mainstream word processing (from document creation to formatting), mainstream spreadsheet, email management, web navigation, mainstream calendar, instant messaging, e-learning, and cloud document storage is needed

Fluency with key commands specific to the applications.

Familiarity with digital braille displays, electronic video magnifiers and OCRs.

Experience working with young adults, preferably in a learning or business context.

Exceptional instructional delivery skills and enthusiasm for inspiring, motivating and training young adults.

Interest in working with individuals with visual impairment; experience working with young adults with special needs is a plus.

Experience in adult learning and instructional design.

The ability to learn quickly and collaborate easily with others.

Strong written and interpersonal communication skills, as well as research and analytical skill

You’re Also

Able to move between the forest and the trees. You can think strategically about the big picture, internalizing the landscape in which we work and the broader goals for our program, while also getting into the details of how to execute on those goals.

A detailed doer. You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting deadlines, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely you have experience in a startup environment.

A creative problem solver. Developing a new program from scratch is massive and involves constant changes, challenges and curve balls. You need to be flexible, ready to adapt to these changes as well as solutions-oriented, approaching problems with a can-do attitude and spirit of creativity.

Very collaborative. You will need to work very closely with a program team comprised of researchers, recruiters and other training staff who bring diverse experiences and perspectives to our work.

Join our dynamic team and help create a training program that can change lives by giving blind or vision-impaired young adults a shot at the sustained financial independence needed to build the life they want to live.

Education and/or Experience:

Bachelor’s degree or higher, with coursework in education, assistive technology, special needs education, business, or related fields. Preference will be given to candidates with

Bachelor’s degree in Assistive Technology

Experience and expertise in assistive technology for visual impairments

Prior experience working with young adults with visual impairments who may also have additional disabilities or who are deafblind.

Current certification such as:

ACVREP certification ACVREP certification (CATIS, CLVT)

Appropriate Massachusetts or national certification for field of expertise

Massachusetts teacher certification in Teacher of Students with Visual Impairments

Massachusetts teacher certification in related field (ie. education, social work)

ASHA certification

NRA certification

Benefits: We provide a complete benefits package, which includes, recess time, tuition reimbursement, medical and dental insurance, LTD and Life insurance, retirement programs and staff devel

Perkins seeks to enhance its community of intellectually, culturally, and socially diverse individuals to enrich the educational experience of our students. Applicants from a multicultural background, are bilingual, and/or who have life experience are encouraged to apply

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYEE

Training Analyst

Tue, 30 Oct 2018 23:30:31 GMT

Training Analyst

UHealthSolutions is looking for candidates who have experience in developing and delivering training materials in a call center environment and/or experience working in a healthcare environment. In addition, candidates should be able to evaluate the effectiveness of training materials, report on results and evaluate the quality process to identify trends and training gaps.

Position Summary:

Under the general direction of the UHealthSolutions’ Manager of Quality, Training, and Workforce Management, the Training Analyst is responsible for monitoring and improving the level of quality provided throughout the organization. This position requires advanced responsibility and leadership qualities to model and influence the behavior of the Contact Center staff, as well as independent initiative to identify and lead quality initiatives producing tangible outcomes that demonstrate improvements in quality and training.

Primary Responsibilities:

Develop and implement ongoing training programs that encompass new hire orientation, ongoing staff development and spot training to address specific needs
Deliver training to individuals and groups; solicit feedback regarding the training to continually improve the format, delivery and content
Develop and analyze quality metrics to identify targeted areas for quality improvement initiatives and drive the process to produce desired results
Monitor and evaluate contact center transactions and provide clear, concise, actionable feedback on performance to Supervisory staff
Monitor and evaluate off phone activities including, but not limited to: documentation processing, claims reconciliation activities, billing activities
Monitor staff activities side-by-side and provide real-time feedback / mentoring
Provide individual coaching to staff as required
Review operational policies and procedures in order to ensure consistency and compliance with applicable contracts, regulations and directives from management
Routinely report to the management team on the overall quality of services delivered and the actions being taken to maintain / improve quality
Provide support to supervisory and management staff as needed; this may include, but not be limited to: providing coverage for the Contact Center staff for escalated issues, participating in client visits/meetings and implementation of new programs/services
Take an active role in pursuing information regarding best practices in training and quality management
Contribute to the implementation of new programs/projects through development and delivery of training materials, development of quality management initiatives and mentoring of staff
Participate in / lead sessions with staff and supervisors to evaluate transactions as a team and ensure consistency in the desired outcomes
Identify and address areas for improvement throughout the operation
Maintain effective verbal and written communication between various levels of staff and management
Provide on-the-job training and support for other staff members as required
Actively identify and lead quality control/quality improvement initiatives
Attend and participate in meetings and training as directed
Maintain the confidentiality of all business documents and correspondence according to HIPAA, corporate, and program guidelines
Comply with established departmental policies, procedures and objectives
Comply with all health and safety regulations and requirements

Supervision Received:

Reports to Manager of Quality, Training, and Workforce Management

Supervision Exercised:

Although this position has no staff reporting directly to it, the Quality Assurance and Training Analyst is responsible for directing the activities and evaluating the proficiency of Member Services Representatives while in training. This position is also responsible for making the determination as to whether or not a new employee has demonstrated sufficient proficiency to pass training and begin handling calls in the production environment.

Position Qualifications:

Bachelor’s degree or comparable additional work experience
Must speak, read and write English fluently
Bi-lingual proficiency preferred (Spanish/English)
Must have at least 2 years of information and referral experience in a healthcare related contact center (additional education and / or certifications may be considered in place of experience)
Must have at least 2 years of previous experience in either instructional design, quality management, supervision or training in a Contact Center setting

Skills:

Exceptional customer service skills
Sound judgment and discretion
Ability to directly improve the overall quality of work produced within the Contact Center
Ability to form positive, constructive relationships with managers, supervisors and frontline staff
Ability to create and deliver effective training programs
Ability to proactively identify quality improvement needs and initiate measurable action
Ability to communicate clearly and effectively verbally and in writing
Ability to thoroughly comprehend subject matter and systems used during completion of contact center tasks
Computer Literacy including basic proficiency with Internet Browsers, Microsoft Outlook, Word, and Excel
Ability to independently manage workload and ensure that standards are met
Analytical abilities and strong attention to detail

Interested applicants can apply at www.UHealthSolutions.org

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. UHS reserves the right to modify position duties at any time, due to business necessity.

UHealthSolutions is an equal opportunity employer and encourages applications from individuals with varied experiences and backgrounds

UHealthSolutions is a Tobacco-Free Workplace

MIT - Talent Management Consultants

Tue, 02 May 2017 19:21:28 GMT

Massachusetts Institute of Technology (MIT)

Talent Management Consultants

MIT Human Resources is looking for two creative and versatile consultants to join its Organization and Talent Development team in developing and engaging MIT’s diverse staff.

Through consultation, coaching, facilitation and training, talent management consultants develop, deliver, and assess high quality, client-centered and impactful initiatives and programs that advance MIT’s talent management priorities, respond to department-specific needs, and align with MIT goals and culture.

Responsibilities

· Consulting with departments’ leadership and HR business partners to identify, support, and sustain department-specific efforts and MIT-wide initiatives that ensure an inclusive, diverse work environment

· Increase organizational effectiveness

· Measure and increase employee engagement

· Build management and leadership capability

· Maximize employee performance, development, and career growth

· Promote a culture of learning

Requirements:

· Bachelor’s degree in business, organization development, training and development, HR, or related field

· Minimum of five years’ direct/related consulting and training experience

· Experience applying talent management, change management, organizational design, and workforce planning principles in large, complex organizations

· Ability to assess organizational culture and create and implement appropriate interventions

· Ability to influence cross-functionally using a consultative and collaborative methodology

· Excellent interpersonal skills in a culturally diverse environment

· Exceptional organizational skills

· Ability to partner with others to assure high quality outcomes

· Knowledge of adult learning theory and experience developing innovative learning solutions across a range of organizational levels

· Strong presentation, meeting design, instructional design, and facilitation skills

· Experience designing, delivering, evaluating, and assessing learner-centered, results-based training

· Track record of collaborating with communication colleagues and ensuring that program-specific messaging and branding is consistent with departmental communications approach

· Ability to complete multiple projects and measure results

· Excellent written and verbal communication skills

· Ability to analyze issues and data to develop practical solutions and influence decision making

· An advanced degree is preferred

Interested candidates may apply online at http://web.mit.edu/jobs. Please reference job number 14548 and indicate where you saw this posting.

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Instructional Designer – New Hire Training

Tue, 19 Apr 2016 17:55:00 GMT

Instructional Designer – New Hire Training posted 4/19

We are working exclusively with our client in identifying multiple Instructional Designers to work on a complete redesign of their new hire (onboarding) training. The redesign will affect two business groups, retail branch and call center. The goal is to produce a high quality, engaging Blended Learning program. The eLearning will be developed using Captivate 9.

Start Date: Beginning of May

Duration: 6 months, full-time

Location: Virtual, but will be asked to come onsite in Framingham, MA or Providence, RI for project meetings

Experience Required:

• 7+ years of Instructional Design experience

• Strong experience creating Blended Learning programs (Instructor-led Training and eLearning)

• Experience creating new hire/onboarding training

• Proficient with Captivate version 9, must own license if working remotely (client will provide a license when you are onsite).

• Experience incorporating videos and screen recordings (systems training) into the training design is preferred but not required

• Facilitations skills are preferred, but not required

• Experience in the Financial industry is preferred, but not required

To be considered for this project, please send an email to lgacanovic.jobpost@clarityconsultants.com with a Word version of your resume. Please include reference #8882 in the subject line.

About Us: Clarity Consultants is the leading provider of corporate learning and development, and creative consultants. For nearly a quarter century, organizations have turned to Clarity to staff their mission critical projects with elite consultants. Our nationwide network of over 35,000 highly skilled consultants offers deep knowledge, low management overhead, and flexibility to scale according to an organization’s unique project needs. Our experts work with clients on a project basis, supplementing the talents of their internal staff until goals are achieved, ensuring project success. If the above opportunity is not a good fit for you and you are a learning and development or creative professional, visit www.clarityconsultants.com/how-to-join to join our talent network. Follow Us for tips, trends, and industry insights: LinkedIn: https://www.linkedin.com/company/clarity-consultants Blog: http://www.clarityconsultants.com/blog Twitter: https://twitter.com/ConsultClarity Facebook: https://www.facebook.com/ClarityConsultants

Manager of Learning & Organizational Development- Supply Chain

Wed, 03 Feb 2016 18:51:38 GMT

Position Title: Manager of Learning & Organizational Development- Supply Chain

Job Summary:

This position serves as an internal subject matter expert in the areas of organizational analysis, diagnosis, design, development, implementation, delivery and review of a comprehensive suite of L&OD solutions, within a Centralized Learning and Organizational Development structure. The position reports to the Director of L&OD and is located in the Manufacturing/Supply Chain environments. The selected candidate will understand the critical role of learning and organizational development and have the technical capabilities to ensure execution of highly effective programs in the areas of talent management, organizational change, team building, employee engagement, and leadership development at all levels, including executive leadership. The role is a hybrid of both creating, as well as implementing strategic L&OD programs focused on Supply Chain and aligned with other L&OD initiatives throughout the corporate organization. In Specific:

· Implements leadership and management development initiatives such as Succession Planning development strategies and Continuous Development of high potential employees, as well as for first- time, or soon to be mangers.

· Creates and refines competency models within the Supply Chain organization in partnership with L&OD, in order to support the growth and development of employees at all levels and across all functions.

· Provides developmental opportunities where appropriate, at all levels of the Supply Chain organization

· Identifies needs and designs, develops, delivers and manages Supply Chain development and training initiatives aligned with their organizational strategy, which provides deliverables to drive Supply Chain business success.

· Handles multiple projects simultaneously while working in an environment that requires flexibility.

· Ensures effective implementation, communication, maintenance and impact of programs to address identified needs.

· Serves on, supports and enhances the bi-weekly L&OD Council, along with the Wholesale and Retail training managers and Dir. L&OD to discuss and strategize common stakeholder needs within our Business divisions.

· Identifies opportunities to capitalize on and contribute to, shared L&OD resources to address development needs throughout the organization, which includes both US and International division.

Minimum Requirements:

· Minimum of 5-8 years of experience in Training & OD, Talent Management or Organizational Development.

· Excellent project management skills including planning, logistics, program management and scheduling.

· Proven ability to influence cross-functional teams because of strong business acumen, client-service and results orientation.

· Knowledgeable about instructional design methodology and application for effective learning.

· Strong ability to motivate others with exceptional coaching, consulting and diagnosis skills.

· Ability to manage multiple, complex assignments with proven ability to assess competing priorities in a high energy, fast paced environment.

· Superb communicator with excellent verbal, written and presentation skills, with the ability to facilitate content to multiple audience levels.

· Previous experience in retail, wholesale, and/or supply chain sectors, especially in manufacturing environment preferred.

· Thorough knowledge of MS Office is essential i.e., Power Point, Excel, Access, Word and Outlook. E Learning experience a plus.

Notice: This position is subject to a criminal background check and potentially and an education verification as part of the application process. At the time of interview, internal and external applicants will be required to sign a release authorizing the company to conduct criminal background check and/or education verification

Mike Reardon

450 Washington St. Suite LL5

Dedham Ma. 02026

781-329-2660

781-329-9918 (Fax)

mreardon@reardonassociates.com

www.reardonassociates.com

Learning Design and Development Manager

Thu, 19 Nov 2015 17:44:16 GMT

Position: Learning Design and Development Manager

Job Overview:

Company: Innovara, Inc.
Location: Hadley, Massachusetts
Job Type: Full Time Employee

Years of Experience: 3 to 5+ Years in designing and developing training programs

Education Level: College Degree or equivalent

Career Level: Responsible for designing and developing training programs and related services, including digital learning, for healthcare industry

Priority: Candidates with other bona fide experience in pharmaceutical industry, sales, sales management and/or sales/sales management/marketing. Platform training skills a plus.

About the Job
Title: Manager
Sub Title: Learning Design & Development
City: Hadley
State: Massachusetts

Description: INNOVARA, INC. is seeking a full-time Learning Design and Development Manager. Role includes, but is not limited to: standardizing existing instructional materials and training programs; designing quality curricula incorporating new and innovative methods for in-person and web-based or other digital trainings; assessing curricula to ensure it meets intended objectives and requirements; providing analysis, advice and/or implementation assistance on training strategies; assessing and evaluating instructional materials and trainings to ensure intended objectives and requirements are met; continually updating training materials to incorporate evaluation recommendations; and designing a learning framework and monitoring learning outcomes. International travel may be required in support of this contract. The Manager will also be responsible for assisting to develop new business by identifying follow-on work with existing clients and supporting major proposal efforts.

Essential Duties and Responsibilities:

Personal / Team Development
• Demonstrates and advocates the INNOVARA, INC. core values through behaviors; sets high personal standards for integrity and performance/conduct
• Demonstrates ability to be a team player and collaborator; contributes to high performing, positive work environment including the extended team (our consultants and trainers around the world) and customers
• Works quickly, proactively and independently; able to multi-task (work on several projects simultaneously)

Client Management
• Demonstrate expertise in healthcare industry learning and development, and serves as a specialist in this regard
• Demonstrates high level of commitment to client and trainer/consultant success
• Delivers timely and quality services that meet or exceed internal customers (consultants, trainers) and client’s expectations for engagement and learning outcomes
• Effectively interacts with clients in the US and around the globe; understands the fundamentals of the client’s business and learning and development needs and is able to translate these into customized learning solutions, including assessments to evaluate results

Business Development
• Assists to develop new business as may be needed, such as contribution to proposals, identification and communications with decision-makers involved in learning and development programs, and occasional participation in client meetings (virtual and in person)
• Identifies potential add-on work and supports proposal development following successful completion of initial projects or programs
• Supported proposal preparation for a new engagement
• Demonstrates thorough knowledge of INNOVARA, INC. products and services
• Creates new overviews for programs or services that future clients may desire, to support selling efforts of consultants/trainers in the field and around the globe

Other duties as assigned

Supervision: Varies by project and lead consultant. Day to day supervision by Chief Operating Officer.

Requirements:
Experience/ Education/ Certifications
• College degree and 3+ years of relevant experience required; graphic design and instructional design certification a plus
• Prior experience working with international learning and development organizations, in healthcare industry (preferably pharmaceutical and/or devices)
• Prior experience designing and/ or evaluating learning and development programs and activities (and related services)
• Working with and/or designing learning for those for whom English is a second language (with core programs developed in English)
• Ability to travel internationally as well as in the USA, without limitation and restriction

Specialized Knowledge/ Skills/ Abilities:
• Demonstrated ability to manage multi-layered, time sensitive activities.
• Proficiency with Microsoft (MS) Office –Word, Excel, and PowerPoint required and digital learning software/media.
• Excellent English language skills (written and verbal)
• Optional: Fluency and literacy in a second language (preferably Spanish or French)
• Optional: Knowledge and understanding of the international learning and development

Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required.

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; conducts and/or analyzes internal, secondary and other research to inform potential learning and development solutions and makes specific, actionable recommendations; uses reason even when dealing with emotional topics or lacking specific experience

• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written, qualitative and quantitative information related to learning and development initiatives

• Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment; values and seeks inputs from a globally, linguistically, and culturally diverse workforce

• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. Respects and works according to laws of intellectual property

• Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes learning and development market and competition; identifies external threats and opportunities; adapts strategy to changing conditions

• Planning/ Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans; is flexible to accommodate unexpected requirements of clients and/or Innovara consultants/trainers

• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments

• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention

• Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Language Skills – Excellent English skills and computer skills required. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

• Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Able to work with Excel to a high level of proficiency

• Reasoning Ability - Ability to define problems, propose solutions, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on those data

• Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• While performing the duties of this Job, the employee is regularly required to sit, talk, type or hear, and to climb stairs

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

• During bad weather or if communications or work is needed to be done outside of office hours, is able to work from home

• The office and surrounding property are non-smoking. Smoking, uses of e-cigarettes, tobacco, marijuana and/or consumption of alcohol are strictly prohibited

• Certain routine office maintenance is shared by all employees

Other:
Innovara, Inc., LLC (INNOVARA, INC.) is a woman owned small business that was established in 1983. INNOVARA, INC. serves a wide array of clients from teaching hospitals to commercial businesses

Compensation and Benefits:

INNOVARA, INC. offers competitive benefits to our employees. In addition to a salary base and compensation plan for all of our positions, we also offer medical insurance. We work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture both in the US and globally.

INNOVARA, INC. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, or protected veteran status. For those interested in the position, please send your resume to Renée Morgan at renee@innovara.com or mail your resume to Innovara, 105 Middle Street, Hadley, Ma 01035.